Council tenants and leaseholders
All Bristol City Council employees carry ID. Please ask to see ID before you let anyone into your home who states they are from the council.
Tenancy fraud
Bristol adopts a zero tolerance approach to tenancy fraud.
Rent payments and arrears
How to pay your rent, check your balance and what to do if you can't pay it.
Repairs and maintenance
Report a council housing repair and find out what you're responsible for.
Making improvements to your home and keeping it safe. Includes gas, electric and fire safety.
Damp and mould in your home
Types of damp and what causes it, how to prevent damp and mould, what to do if there’s damp or mould in your home.
Make changes to your tenancy
How to buy your council home, pass it on to someone else or move into a different property.
Living in a flat
Reporting a problem, our caretaking service and information for council leaseholders.
Your tenancy
Information on your tenancy agreement.
Tenant participation: ways to get involved
Have your say in the way we deliver the housing service.
Let us know if you think a council property has been abandoned or squatted.
Guide for new tenants
What happens before and after you move into a council property.
Council garages and parking
Find out how to rent a garage, and parking for some council tenants and leaseholders.
Housing officers for council tenants
What a housing officer does, who your local housing officer is and how to contact them.
Home contents insurance
Why you need home contents insurance and how to apply for it.
Barton House evacuation
Information for residents about the Barton House evacuation.
St Jude’s council housing refurbishment
Information for residents about the refurbishment of the council housing blocks in the St Jude’s area.
Self-referral to the Regulator of Social Housing
Information about our decision to refer ourselves to the government’s Regulator of Social Housing for a potential breach of its consumer standards.
