Looking for help with digital banking, a specific product or just need extra care? Find your support here.
Reach out or reply anytime, anywhere with convenience. Your banking needs, answered in 24 hours by logging into the ING app or your online banking.
To send us a message, go to the left hand menu and select 'Messages'.
Find instant solutions to your questions
As an ING customer, you can send us secure message anytime, anywhere and we’ll get back to you within 24 hours.
Experiencing financial difficulty?
We encourage you to reach out early so we can discuss available support options with you.
Reach out or reply anytime, anywhere with convenience. Your banking needs, answered in 24 hours by logging into the ING app or your online banking. To send us a message, go to the left hand menu and select 'Messages'.
We encourage you to reach out early so we can discuss available support options with you.
Checking or changing your details
App (iOS and Android)
1. Login to your ING Mobile App
2. Go to 'My profile' and select Contact details
3. Press Edit Details and follow the prompts to change details (to change your name or date of birth you'll need to complete and return our Change of Personal Details Form)
Web
1. Login to online banking at ing.com.au
2. Go to 'My profile' and select Contact details
3. Press Edit Details and follow the prompts to change details (to change your name or date of birth you'll need to complete and return our Change of Personal Details Form)
Please note that updating your details as shown above will not update the details on any insurance policy you might have. Please call:
• 1800 619 495 to update your general insurance policy details.
• 1800 111 831 to update your health insurance policy details.
The Pay Anyone daily limit refers to the maximum amount you can transfer via a Pay Anyone. The standard limit is $5,000. If you require a higher limit or need a one-off transfer of a larger amount (up to $20,000), you can do this via online banking or the mobile app. Please note we can only organise higher limits on Orange Everyday accounts.
Mobile app:
Log into the app
Select the account you wish to change the limit on and click the arrow drop-down next to the account name
Select 'Change account limit' and follow through the steps
Online banking:
Log into Online Banking
Choose 'Manage Accounts' and then 'Account limits'
Select the account you wish to change the limit on from the drop-down menu
Select the new Pay Anyone limit
Confirm correct amount and Submit